Writing for Results
Good written communication is crucial to success in business. This programme will show you how to produce effective business writing so that you can communicate clearly and powerfully to get your point across. It also explains ways of improving your writing style and content through useful and easy to follow hints and tips. |
Presentation Skills - Speaking with confidence
Giving presentations can be a daunting task. This programme offers suggestions on how to prepare and plan your presentation to achieve maximum effect. You will gain practical skills and the confidence to make winning presentations. |
Effective Meetings
Good ideas can founder in meetings that are poorly focused and drag on until they become a discouraging experience. This programme will give you an opportunity to examine ways in which meetings can be made more efficient and purposeful, you will identify key areas for self-improvement. |
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Telephone Techniques
This programme explains how to create the right impression on the telephone. It tackles how to deal with, and overcome, those difficult situations that you may encounter from time to time and provides for a clear framework of good practices. |
Caring for Customers
One of the biggest reasons for lost business is poor customer service. This programme will give you the opportunity to explore the customer service aspect of your job role and develop the necessary tools and techniques required for providing good customer service. |
Time Management
Do you worry that you are spending too much time managing work commitments with no spare time to do anything else. This time management programme will help you improve your time management skills and give you greater control over the way you manage your life and work. One of the key elements of the programme is to help you prioritise your tasks so that you are able to meet realistic deadlines and build in time for you. |
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